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Frequently Asked Questions

 What are my payment options? 

Payment options are credit card, PayPal, Amazon Pay, and Google Pay. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.

*Payment is done through a third party processor.


When will my order ship?

Orders ship within 24 hours after payment processing. We offer free standard shipping for all items within the Continental U.S.A, Hawaii, and Alaska. We also offer an expedited shipping option for an additional charge.


When will I receive my order?

Orders shipped via USPS Standard Shipping will be received within 2-5 business days. Orders shipped via USPS Priority Mail will be received within 1-3 business days


How do I return an item?

To return an item, email us at with "Return" as the subject line. We will issue a full refund within 3-5 days of receiving and processing your return.

Returns for non-underwear purchases are accepted within 30 days of receipt. Returns for underwear purchases are accepted within the same time frame if the item is unworn, untried, and in its original condition. Underwear received through a subscription may be returned or exchanged for a different size within 30 days, regardless of condition and free of charge.

*All returned items, excepting subscriptions, are subject to a $3.99 fee for shipping and restock


How do I cancel an order?

To cancel an order, email us at with "Cancel" as the subject line. For subscriptions, log in to your account, and complete the cancellation process. Cancellations are accepted within any time prior to shipping.

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